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    Your trusted source for premium automotive parts.

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      Help Center

      Quick Support

      Frequently Asked Questions

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      Yes. Please provide your vehicle’s Year, Make, Model, Trim, and Engine, along with the product you are interested in.

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      Customer Service usually responds within 24 hours.

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      Yes. Use Track Order and enter your order number and email address to view your order status.

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      Use the vehicle selector to choose your vehicle’s Year, Make, Model, Trim, and Engine. We will automatically check whether the product fits your vehicle. After you select your vehicle, the product page will show the fitment result. If the product fits, you will see a green fitment message. If it does not fit, we will show a warning in the fitment area.

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      We accept payments through PayPal and Stripe. For card payments through Stripe, we accept Visa, Mastercard, American Express, Discover, and Diners Club.

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      Damage caused by incorrect installation or installation attempts may not be covered. We recommend checking fitment carefully before installation and using a qualified professional when needed.

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      If your issue qualifies for warranty support, we may offer troubleshooting, a replacement, or another appropriate solution after review. The final solution depends on the product condition and warranty review result.

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      Warranty coverage usually applies to the product itself. Labor, installation, diagnostic, towing, or related service costs may not be covered. Please contact customer support for details.

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      Please provide your order number, email address, product name, photos or videos of the issue, and a brief description of how the issue occurred. This helps us review your claim faster.

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      Please contact customer support at [email protected] with your order number, product details, issue description, and photos or videos if available. Our team will review your case and let you know the next steps.

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      Some products may be covered by a warranty. Warranty coverage may vary by product, brand, and issue type. Please check the product page or contact customer support for warranty details before or after purchase.

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      Yes. If you have questions about fitment, product details, shipping, or order policies, you can contact us before placing your order.

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      Yes. If you need help with a return, refund, damaged item, wrong item, or missing item, contact customer support with your order details.

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      Please include your order number, email address, product name, and a clear description of the issue. For damaged, missing, incorrect, or fitment-related items, please also include photos.

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      You can contact us by email at [email protected].

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      Please make sure you are using the correct email address or Google account. If the issue continues, contact customer support for help.

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      After signing in, go to Your Orders or Order History to view your order details, return status, and refund progress.

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      You can create an account with your email address or sign in directly with your Google account.

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      No. You can place an order as a guest. Creating an account makes it easier to view orders, track order status, request returns, and manage your shopping information.

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      You can check your vehicle registration, insurance card, owner’s manual, door frame label, or dashboard VIN label for vehicle details. Please note that the vehicle year usually means the model year, not the year you bought the vehicle. If you are still unsure, contact customer support before placing your order.

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      VIN-based fitment checking is not supported at this time. Please use the vehicle selector to check fitment by Year, Make, Model, Trim, and Engine.

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      After we receive your return, we will inspect the item within 2 business days. If it passes inspection, your refund will be initiated to the original payment method.

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      If the item is severely damaged and verified by Customer Service, you may be eligible for a refund without returning the item. You may need to provide photos of the damaged product and shipping label.

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      Please contact Customer Service within 48 hours of receiving the item. Include proof such as photos of the product, packaging, and shipping label. If the issue is caused by the carrier, HYR will help work with the carrier to resolve it.

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      If the return is due to a product defect, inaccurate description, or HYR shipping error, HYR will cover return shipping. If the return is due to personal reasons, such as change of mind or ordering error, the customer is responsible for return shipping.

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      Customer Service will review your return request within 1 business day. If approved, you will receive the return address and shipping instructions.

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      If your order has not shipped, go to Your Orders, select the order, and click Cancel Order. If your order has already shipped or been delivered, go to Your Orders, select the order, and click Request a Return. Provide the return reason and upload photos if needed.

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      Returns may be accepted for defective items, shipping damage, wrong items, inaccurate product descriptions, change of mind, ordering errors, or items that do not meet expectations.

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      Please make sure your shipping address is complete and correct before placing your order. If you need to change your address after ordering, contact customer support as soon as possible. HYR is not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned because of an incorrect address, the customer is responsible for any additional reshipping costs.

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      Shipping delays may happen due to carrier issues, weather, natural disasters, labor strikes, government actions, or other events beyond our control. We will make reasonable efforts to help, but refunds or shipping credits are not provided for delays caused by these events.

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      Please first check around your delivery location, with neighbors, or with building management. Once a package is marked as delivered by the carrier, responsibility transfers to the recipient. However, we can help contact the carrier or provide documents for a carrier claim.

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      Please contact us at [email protected] as soon as possible. Claims for damaged, missing, or incorrect items must be reported within 7 calendar days of delivery. Claims submitted after 90 calendar days of delivery will not be accepted.

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      Once your order ships, we will email you a tracking number. Tracking usually becomes available within 24-48 hours. If it has not updated after 48 hours, please wait one more day, as the carrier may still be scanning the package.

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      Standard Shipping is free for the contiguous 48 United States. Express Shipping fees are calculated at checkout based on package weight and destination. All shipping costs are shown before checkout.

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      Standard Shipping usually takes 2-7 business days after shipment. Express Shipping usually takes 2-5 business days after shipment. Delivery times are estimates and may vary due to carrier delays, weather, order volume, or other factors.

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      Orders are usually processed within 1-3 business days after payment is confirmed. Orders placed after 2:00 PM EST, on weekends, or on U.S. federal holidays will start processing on the next business day.

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      We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO military addresses, P.O. Boxes, or international addresses.

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      We currently ship within the contiguous 48 United States, including residential and commercial addresses.

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      Taxes, duties, or other fees may apply based on your shipping address and local regulations. Any applicable charges will be shown at checkout when available.

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      Please do not place another order right away. Check your spam or junk folder first. If you still cannot find a confirmation email, contact customer support with your name, email, phone number, and payment details so we can check the order status.

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      Your promo code may be expired, entered incorrectly, limited to certain products, below the minimum order amount, or not combinable with other offers. Please check the code details and try again.

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      Enter your promo code at checkout before placing your order. If the code is valid and meets the requirements, the discount will be applied automatically. Promo codes usually cannot be applied after an order is placed.

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      If your order has not shipped, you can go to Your Orders and click Cancel Order. If you need to change details such as the shipping address or item quantity, please contact customer support as soon as possible. Once an order has shipped, it cannot be canceled. You may request a return after delivery if needed.

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      If an item is unavailable, we will contact you with available options. These may include waiting for restock, choosing an alternative, shipping available items separately, or canceling and refunding the item.

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      After you place an order, we will send a confirmation email with your order number and order details. If you do not receive the email, please check your spam or junk folder. If you still cannot find it, contact customer support with the name, email, or phone number used for the order.

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      Select the product you want, choose the quantity, and check fitment if needed. Add the item to your cart, then enter your shipping and payment details at checkout to complete your order.