Shipping Policy

Effective Date: 02/15/2026 | Last Updated: 02/15/2026

At HYR Auto Parts, we are committed to delivering your auto parts quickly and reliably. This Shipping Policy outlines our shipping areas, timeframes, costs, and procedures. By placing an order on https://hyrautoparts.com, you agree to the terms outlined below.

1. Shipping Coverage

1.1 Shipping Areas

We currently ship within the contiguous United States (48 states). Shipping is available to both residential and commercial addresses.

1.2 Shipping Restrictions

Shipping is not available to the following locations:

• Alaska and Hawaii

• U.S. Territories (Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands)

• APO/FPO/DPO military addresses

• P.O. Boxes (Post Office Boxes)

• International addresses (international shipping is not currently available)

2. Shipping Timeframes

2.1 Order Processing Time

Orders are processed within 1-3 business days after payment confirmation. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed after 2:00 PM EST or on weekends/holidays will begin processing on the next business day.

2.2 Estimated Delivery Time

Once your order ships, estimated delivery times are as follows:

Note: Delivery estimates are not guaranteed and may vary based on carrier performance, weather conditions, order volume, and other factors beyond our control.

2.3 Tracking Your Order

Once your order ships, you will receive a confirmation email with a tracking number. Tracking information typically becomes available within 24 to 48 hours after shipment. If tracking does not update within 48 hours, please wait an additional day before contacting us, as carriers may experience delays in scanning packages.

3. Shipping Costs

Shipping costs are determined by the size, weight, and destination of your order:

Free Standard Shipping: Available to the contiguous 48 United States.

Express shipping : Fees are calculated at checkout based on package weight and destination.

No hidden fees all shipping costs are displayed before checkout. What you see is what you pay.

4. Receiving Your Order

4.1 Inspect Your Package Immediately

Auto parts can be fragile or precision-manufactured. We strongly recommend that you:

1. Inspect the outer packaging upon delivery for signs of damage (dents, tears, crushing).

2. Open and inspect the contents as soon as possible to verify the correct parts were received and are undamaged.

3. Document any damage with photos of both the packaging and the product.

4.2 Reporting Issues

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible: [email protected]

Important: Claims for damaged, missing, or incorrect items must be reported within 7 calendar days of delivery. Claims submitted after 90 calendar days of delivery will not be accepted.

We will assist you with filing claims and working with the carrier to resolve the issue. If the part is damaged during shipping, the carrier is primarily responsible, but we will help you get it sorted as quickly as possible. A replacement or refund may be issued at our discretion after the claim is processed.

5. Lost or Stolen Packages

Once a package is marked as "Delivered" by the carrier, responsibility for the package transfers to the recipient. We are not liable for packages that are lost or stolen after delivery confirmation. However, we will assist you by:

Contacting the carrier to initiate a trace investigation

Providing documentation for you to file a claim with the carrier

Recommending that you check with neighbors or building management

For valuable orders, we recommend selecting a shipping option that requires a signature upon delivery.

6. Carrier Liability and FOB Terms

All orders are shipped FOB Origin (Freight On Board - Origin), meaning that ownership and risk of loss transfer to the buyer once the package is tendered to the shipping carrier. If a package is damaged in transit:

• The carrier is responsible for the damage.

• HYR will assist you in filing a claim

• A replacement or refund may be issued at HYR’s discretion once the claim is processed

7. Delays and Force Majeure

HYR is not responsible for shipping delays caused by events beyond our control, including but not limited to: carrier service disruptions, weather events (hurricanes, snowstorms, floods), natural disasters, labor strikes, government actions, pandemics, or other force majeure events. In such cases, we will communicate with you and make reasonable efforts to resolve the situation. While we are unable to offer refunds or shipping credits for delays caused by these events, we appreciate your understanding.

8. Address Accuracy

Please ensure your shipping address is accurate and complete when placing your order. HYR is not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned due to an incorrect address, you will be responsible for any additional shipping costs to reship the order.

9. Changes to Shipping Policy

HYR reserves the right to modify this Shipping Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Site after any changes constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about your shipment or this Shipping Policy, please contact us at [email protected]

Thank you for choosing HYR Auto Parts. We appreciate your business and are committed to getting your parts to you as quickly and safely as possible.