Return Policy

At HYR, we are committed to providing a seamless and worry-free shopping experience. If the product you receive does not meet your expectations, or if you need to return an item due to a change in your needs, we are here to assist you through a clear and convenient return process.

This Return & Refund Policy applies to all purchases made through the official HYR U.S. website (https://hyrautoparts.com). If you have any questions, please email us at [email protected].

1. Eligibility for Returns & Refunds

1.1 Qualifying Conditions

From the date you receive your order, you may submit a return and refund request if any of the following conditions apply:

• The product has a manufacturing defect (e.g., structural damage, functional failure not caused by misuse).

• The product was damaged, deformed, or otherwise compromised during shipping or upon delivery.

• The product received does not match your order details (e.g., incorrect model, color, or quantity).

• The product description is inaccurate (e.g., parts do not fit the specified vehicle, features differ from the listing).

• Change of mind (e.g., the product is no longer needed after purchase).

• Ordering error (e.g., accidental purchase or duplicate order).

• Product does not meet expectations (no quality issues and meets basic return requirements).

1.2 Severely Damaged Products

If the product you received is completely damaged (e.g., severe outer packaging damage leading to internal breakage, or core components rendered non-functional and irreparable), you may request a direct refund without returning the item, provided the damage is verified by customer support team. You will need to provide proof of damage (such as photographs of the damaged product and shipping label). Upon verification, we will prioritize your case and work directly with the relevant logistics provider to resolve the issue.

2. Return & Refund Fee Details

2.1 Return Shipping Costs

Responsibility for return shipping costs is determined based on the reason for the return:

1. HYR Responsibility (We Cover Shipping): If your return is due to a product defect, inaccurate description, or shipping error on our part, HYR will cover the full cost of return shipping. After your return request is approved, we will email you a prepaid shipping label. Simply schedule a pickup with the carrier—no out-of-pocket costs required.

2. Customer Responsibility (You Cover Shipping): For returns due to personal reasons (e.g., change of mind, ordering error, or product not meeting expectations), you are responsible for return shipping costs. Actual shipping fees are determined by the carrier at the time of shipment. We recommend using a trackable shipping method and retaining your tracking number for reference.

3.Shipping Carrier’s Responsibility (No shipping cost to you): If the product is damaged, lost, or suffers any issues due to mishandling during transit (e.g., rough handling, sorting errors), or if there are problems such as incorrect delivery or delays, the return shipping costs and product loss will be covered by the shipping carrier. You only need to contact customer support within 48 hours of receiving the item and provide necessary proof (such as the shipping label, photos of the damaged product, etc.). We will then liaise with the shipping carrier to resolve the issue, and you will not incur any charges.

2.2 Refund Amount & Method

Refund Calculation

Refunds are calculated based on the actual amount paid for the item, including any promotional or platform discounts applied at checkout. Shipping fees are non-refundable.

Non-Quality-Related Returns

Returns requested for reasons other than product quality (such as missing original packaging or accessories, signs of use, or installation attempts) may be subject to a restocking or handling fee.

Any applicable fee will be determined based on the condition of the item upon return.

Return Timeframe

Return requests must be submitted within the applicable return period. Requests submitted outside this period may be declined or subject to additional deductions, depending on the item condition and timing.

PayPal Notice

For PayPal payments, refunds requested for non-quality-related reasons apply to the item price only. PayPal processing fees from the original transaction are non-refundable.

3. Return & Refund Process

3.1 Order Cancellation (Before Shipment)

If you wish to cancel your order after payment but before the item has shipped, you can do so instantly without manual review:

• Guest Checkout: Visit our homepage and click "Track Order". Enter your order number and email address, then click "Cancel Order" on the order details page to confirm.

• Logged-In Users: Log in to your account and go to "Your Orders". Locate your order, click "Cancel Order", select a cancellation reason, and submit.

Once your order is successfully canceled, your refund will be processed to your original payment method. You can track your refund status in "Order History".

3.2 Return Request (After Shipment)

If your order has already shipped, you may request a return within 90 calendar days of delivery by following these steps:

Submit Your Request:

Log in to your account → Go to "Your Orders" → Select your order → Click "Request a Return" → Provide the reason for return and upload photos of the product’s condition (if applicable) → Submit your request.

Review & Approval:

Our Customer Service team will review your request within 1 business day. You will receive an email and on-site notification with the outcome. Approved requests will include the return address and shipping instructions. Denied requests will include a detailed explanation.

Ship Your Return:

Pack the product according to the instructions provided (we recommend using the original packaging and including a note with your order information). Ship the item within 7 calendar days and enter the tracking number in your order portal.

Inspection & Refund:

Once we receive your return, we will inspect the item within 2 business days. If the product passes inspection, your refund will be initiated. If the product does not pass inspection, we will notify you via email with details and available options.

3.3 Track Your Return / Refund

You can check the status of your return at any time by logging in to your account and visiting "Order History". There you will find details on your request status, inspection results, and refund progress. You can also contact Customer Service by phone or email for real-time updates.

4. Additional Information

This policy shall take effect on February 15, 2026. Any subsequent updates will be published on the HYR U.S. website. The revised policy will automatically take effect upon posting.

In the event of force majeure (including but not limited to natural disasters, carrier strikes, or regulatory changes) that may cause delays in the return or refund process, neither party shall be held responsible for such delays. We will communicate with you in a timely manner to arrange an alternative solution where applicable.

If you have any questions about this policy or require assistance, please contact the HYR Customer Service Center: [email protected] (Response within 24 hours)

At HYR, your satisfaction is important to us. Thank you for choosing HYR.